Exchange & Return Policy

At Enjoy we want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products purchased from www.enjoyfitness.co.za and this Policy forms part of the Enjoy Fitness Terms and Conditions, which can be found on our Homepage. Words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Please note this policy excludes custom kit purchased from Enjoy Fitness and nothing in this Policy is intended to limit your statutory rights in any way.

Unwanted products

In general, you can return an unwanted product to us provided:

it is undamaged and unused, with the original labels and stickers still attached;

you need to notify Enjoy of the return within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective.

We reserve the right to refuse a return, if the unwanted product is returned damaged or not in a re-saleable condition.

Enjoy will credit your account within 10 working days from the receipt and inspection of the returned product.

Want to exchange

Products can be exchanged for a different size or colour variation, provided that such variation is available. If such variation is not available, Enjoy will refund you within 10 business days from the receipt and inspection of the returned product.

Not what you ordered

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or refund you within 10 business days.

Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us within 7 days of receipt of the damaged product.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or refund you within 10 business days.

Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section:

faults resulting from normal wear and tear;

damage arising from negligence, user abuse or incorrect usage of the product;

damage arising from a failure to adequately care for the product;

damage arising from unauthorized alterations to the product; and

where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect. Our standard warranty period is 6 months after delivery / collection of the product.

Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair / replacement is possible) or refund you if that is your preference. If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a refund.

Returning Products

Log your exchange / return request with Enjoy Fitness

Email info@enjoyfitness.co.za to notify us of your exchange/return request. Include in the email:

Your Name

Your Original invoice number

Item you are returning

Reason for return or exchange

Your banking details (returns only)

Prepare the return parcel

Pack the product(s) in their original packaging, and into a shipping box or padded envelope to protect the products during transit. 

Please include in the package a note with the following information on it so that we can easily identify your return:

Your Name

Your Original invoice number

Item you are returning

Reason for return or exchange

If you are returning the product to our offices in Cape Town yourself, there’s no need for you to pack the return product into separate shipping box or padded envelope. Don’t forget to take your original order information with you when you drop off your return.

Shipping the parcel

Returns need to be sent to:

Enjoy Fitness

2nd Floor, 42 Newmarket Street

Cape Town

8000

Returns can be sent via the South African Postal service and need to be sent with a tracking number. Once the parcel has been sent please notify Enjoy of the tracking number at info@enjoyfitness.co.za

For returns that are eligible for Enjoy to cover the shipping costs please contact us at info@enjoyfitness.co.za to arrange for our couriers to collect the parcel.

 

Exchange, replacement or refund

When exchanging a size or style, replacement goods will be shipped with 1-3 business days of receipt of your return tracking number. Replacement goods are only dispatched via the South Africa Postal Service or can be collected from our offices.

Refunds are processed within 10 business days from receipt and inspection of the returned goods. Refunds are made via EFT and can only be processed once the client has supplied accurate banking details. Please note that Enjoy cannot validate client-banking details.

If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.

If you redeemed a voucher/coupon against your purchase, and wish to return a product from that purchase, the rand value paid for the product being returned will be credited to your account. The value of the voucher that was redeemed will not be credited to your account.